Privacy Policy

Introduction

Certified Mold Assessments (“CMA,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at certifiedmoldassessments.com (the “Site”) or use our mold inspection and testing services.

By using our Site or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, mailing address, phone number, email address
  • Property Information: Address of property to be inspected, property details, access information
  • Service Details: Information about your mold concerns, symptoms, previous water damage, inspection requests
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Communication Records: Contents of emails, phone calls, and other communications with us

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, referral URLs
  • Location Data: General geographic location based on IP address
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience

Information from Third Parties

We may receive information about you from:

  • Laboratory Partners: Test results and analysis from accredited laboratories we work with
  • Insurance Companies: When processing claims related to our services
  • Professional Networks: Information from industry associations and professional contacts
  • Marketing Partners: Contact information from legitimate lead generation sources

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Scheduling and conducting mold inspections and testing
  • Preparing comprehensive inspection reports and remediation protocols
  • Communicating test results and recommendations
  • Following up on services provided
  • Processing payments and maintaining billing records

Customer Support

  • Responding to your inquiries and requests
  • Providing technical support and guidance
  • Addressing concerns about mold sensitivity and health impacts
  • Coordinating with remediation professionals when requested

Business Operations

  • Maintaining accurate service records
  • Improving our inspection techniques and service quality
  • Training our certified mold inspectors
  • Complying with professional standards and regulations
  • Managing our business relationships

Marketing and Communications

  • Sending service-related notifications
  • Providing educational information about mold prevention
  • Sharing industry updates and health information (with your consent)
  • Conducting customer satisfaction surveys
  • Marketing our services to potential customers

Legal Compliance

  • Meeting regulatory requirements for environmental inspection services
  • Responding to legal requests and court orders
  • Protecting our rights and the rights of others
  • Preventing fraud and ensuring service integrity

How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in:

  • Laboratory testing and analysis
  • Payment processing
  • Website hosting and maintenance
  • Customer relationship management
  • Professional consulting services

Professional Partners

  • Remediation Companies: When you request referrals for mold remediation services
  • Healthcare Providers: When specifically authorized by you for medical consultation
  • Insurance Companies: When processing claims related to our services (with your consent)

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process or government requests
  • Protect the rights, property, or safety of CMA, our customers, or others
  • Enforce our terms of service
  • Prevent fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage
  • Secure server environments with restricted access
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Secure handling of laboratory samples and test results

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a structured, machine-readable format

Correction and Updates

  • Request correction of inaccurate or incomplete information
  • Update your contact information and preferences

Deletion

  • Request deletion of your personal information (subject to legal retention requirements)
  • Note that we may need to retain certain information for regulatory compliance

Restriction and Objection

  • Request restriction of processing in certain circumstances
  • Object to processing based on legitimate interests

Opt-Out Rights

  • Unsubscribe from marketing communications
  • Opt out of certain data sharing practices

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze Site usage and improve functionality
  • Provide personalized content and advertisements
  • Enable social media features

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

While we primarily serve customers in Florida and throughout the United States, if you are accessing our Site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

  • The nature of our relationship with you
  • Legal and regulatory requirements
  • Professional standards for environmental inspection records
  • Legitimate business needs

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our Site
  • Sending email notifications to registered users
  • Providing notice during your next interaction with our services

The “Last Updated” date at the top of this policy indicates when the most recent changes were made.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Certified Mold Assessments
Tampa Bay, Florida
Phone: (813) 789-8209
Email: [Contact form available at certifiedmoldassessments.com/contact-us/]

For privacy-specific inquiries, please include “Privacy Policy” in the subject line of your communication.

State-Specific Disclosures

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for information about exercising these rights.

Florida Residents

As a Florida-based company, we comply with all applicable Florida privacy laws and regulations related to environmental inspection services.

This Privacy Policy is designed to be transparent about our data practices while ensuring we can continue to provide high-quality mold inspection and testing services to protect your health and property.